Enhancing Your Exchange Experience: The Value of Professional and Support Services

Having access to robust professional and support services can make all the difference in the success of your matching engine and exchange platform. That’s why it’s important to choose a technology provider with robust professional and support offerings to help ensure your success at every stage on your path to the first trade. At Connamara, we offer a suite of services designed to elevate your exchange operations and provide unwavering support.

Professional Services: Extending Possibilities

For many exchanges and trade matching engines, the need to extend your platform for specific enhancements is inevitable — especially as the industry continues to evolve. It’s crucial to choose a technology provider who ensures you can bring on more participants and differentiate your exchange from the competition as you continue to grow.

One of the key aspects of our support offerings for EP3^TM are our professional services. The integrations made by the team are tailor-made to extend your exchange platform’s capabilities and connect your exchange ecosystem. While some exchanges might leave these tasks to their clients, our team steps in to ensure that you can focus on your core business while we take care of the technical intricacies. This means that your exchange can be customized and optimized to meet your exact requirements, giving you a competitive edge, without the costs of building internally or conducting another lengthy vendor search.

Support Services: Your Lifeline

Unlike some competitors who merely offer ‘out-of-the-box’ solutions or generic consulting, Connamara provides dedicated engineering support with tailored Service Level Agreements (SLAs). 

Imagine having a team of experts by your side who not only understand the intricacies of the exchange technology but also have decades of experience in the field. That’s what Connamara’s support services offer — a lifeline to ensure your exchange and trade matching engine operates smoothly.

Here’s a breakdown of what you can expect from our support services:

• Training and Documentation: We pair each of our customers with a dedicated technical account manager to  provide the training and documentation you need to operate and monitor your exchange effectively.

• Ongoing Product Releases: We are continuously enhancing EP3 and its APIs, making them more performant and reliable. This means you’ll always have access to the latest tools and features to stay ahead in the market.

• Tailored to Your Needs: Not all exchanges are the same. We consider variables like asset class, geography, deployment configuration, trading schedules and your technical staffing levels to customize our support to your unique requirements.

What Sets Connamara Apart

Our holistic approach to support and professional services is unmatched. While many competitors offer either off-the-shelf solutions or entirely bespoke consulting, we aim to strike the perfect balance. Our support team comprises the very people who built the system, giving you access to unparalleled expertise.

Here are a few scenarios where our expertise can make all the difference:

• Performance Optimization: Connamara helps improve the performance of a customer’s exchange, ensuring a smoother trading experience for all users.

• Integration Success: Our team facilitates integrations with multiple Independent Software Vendors (ISVs), expanding your exchange’s reach and accessibility.

• Strong Partnerships: Connamara has built strong relationships with trading and clearing partners, accelerating critical conversations and collaborations.

Furthermore, we don’t outsource our support services. When you reach out for help, you’re speaking directly to the individuals who have been working with this technology since the start. This direct connection ensures that your questions are answered by experts who intimately understand the intricacies of your exchange.

Support When You Need It Most

The markets never sleep, and neither does our support. We are accessible 24/7/365, even during non-standard business hours. To ensure critical issues are addressed promptly, we have an escalation policy and controls in place, including the use of triaging tools that ensure we are always accessible. 

Connamara’s professional and support services aim to offer more than just technical assistance — we are your trusted partners in navigating the complex world of exchange operations. Contact us today to learn more about how we can help you get to the first trade faster.